Again and again there are isolated reports from Samsung customers who complain about a specific product. Now the group has responded and updated its support page. A metal that causes allergic reactions may be to blame for the symptoms. Pain and itching can result.
Samsung Galaxy Buds: Nickel causes complaints
Ever since Samsung launched the first generation of its wireless headphones, the Galaxy Buds, there have always been isolated problem reports from customers. The headphones would cause ear infections or other ailments. Now Samsung has reacted and at least adjusted the support page for the Galaxy Buds. There the group indicates that an allergy could be the reason for the problems.
According to Samsung, all Buds products use stainless steel components that also contains nickel. Affected is a stainless steel ventilation grille on the Buds Pro and Buds Live and a stainless steel speaker mesh on all Buds products. Samsung also states that the materials used comply with the regulations of European countries and the standards of the American Consumer Product Safety Commission.
Getting the headphones wet from sweat or rain can cause serious problems. Swelling and pain are possible, and itching is often noticeable. In this case, Samsung recommends that you stop using the earbuds and consult a doctor (source: Samsung).
More about the Galaxy Buds 2 Pro in the video:
Nickel components not only at Samsung
Samsung is not the only manufacturer using nickel in its products. The metal is among other things also with the Apple Watch to find. According to Apple, however, it is unlikely that the nickel content is a problem.
In Germany there is one Nickel allergy mainly in women to find. 15 to 20 percent of women are said to have an allergic reaction, while the figure for men is around 5 percent.