With the “DB Navigator” you can buy train tickets via app. But sometimes this doesn’t work as desired. There can be different reasons. Problems with the online booking with the “Deutsche Bahn” can often be solved by yourself.
You need the “DB Navigator” app, for example, if you want to book a train ticket on your smartphone. But what to do if that doesn’t work?
Update: online booking disruption today (March 28)
Are you currently unable to book train tickets online? You are not alone. One day after the great rail strike, the online booking system of Deutsche Bahn seems to be refusing to work. In the DB Navigator app you can call up past bookings and current tickets, However, no information about new journeys was received. It is also not possible to book a ticket. If you search for a connection, you only get the message “Request failed (FAIL)“. No bookings can be made on the website either. After entering the start and destination station, you only get the message “Unfortunately, the desired connection to the server could not be established (S1)“. The railways have not yet given any precise information about the disruption. So it is unknown how long the problems will last. But you are aware of the problems.
Original article from July 11, 2022:
In general, if you have problems with the online booking, you should make sure that a mobile internet connection exists on the smartphone. Without internet you cannot access the Deutsche Bahn ticket system with the app.
- In the case of inexplicable connection problems, it often helps to switch the flight mode on and off again on the smartphone.
- Also a complete one device restart can help with problems with the network or the app itself.
- There may be Maintenance work on the servers the Deutsche Bahn. Checked on the Bahn website or in the social channelswhether offline times have been announced here. In this case you have to wait.
- Also a large user rush can cause problems with the servers. This could be the case, for example, at the end and beginning of the month when many users try to buy new 9-euro tickets or monthly passes at the same time. Then you should try to book at a time when less rush is to be expected, for example in the early morning or late evening hours.
DB app: fix errors and faults
Maybe there are also problems with the app on your smartphone. On an Android smartphone, you can clear the application’s cache and data. Investigates whether the problem persists. With an iPhone, it sometimes helps to uninstall the app and set it up again. Basically, make sure that the DB Navigator app and the mobile operating system Android or iOS are running in the current version on the smartphone, since old versions can also cause errors and problems.
If the ticket purchase does not work in the DB Navigator app, you can also switch to the Deutsche Bahn website. The login details are the same and you can access the mobile ticket via the app after purchase.
If you can’t buy a ticket on the website either, there may be a problem with Deutsche Bahn. Contact the railway hotline on the number 030-2970 or use the contact form to describe the technical problems. You can also get help via chat if the “DB Navigator” app isn’t working for you.
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