Postbank customers have to be prepared for major inconveniences. Due to an IT move, the bank’s ATMs are down for days. Online banking will also not work at times. And the restrictions go even further.
Maintenance work on IT is always annoying for customers. As a rule, however, the failures only last a few hours. Not so at Postbank: At the end of March, Postbank customers had to do without access to the bank’s ATMs and other services for days.
IT move at Postbank: ATMs and online banking are down for days
The outage begins Friday, Dec March 31, 2023 at approximately 5:30 p.m. and ends on Monday, April 3, 2023 at approximately 9 a.m at. During this time they stand Postbank ATMs not available.
Anyone who is a Postbank customer and needs cash during this time can, according to Postbank Withdraw cash from Cash Group ATMs. These include Deutsche Bank, Commerzbank and HypoVereinsbank. Alternatively, retail or petrol stations are also available. Telephone banking will also be eliminated during the same period.
However, the failure of the ATMs is not the only thing Postbank customers have to be prepared for. Between Friday, March 31, (approximately 5:30 p.m.) and Monday, April 3, 2023 (approximately 2:00 p.m.), these are among others Online banking, the Postbank app and the finance assistant app are not available.
Postbank provides further information on the IT move on a special page (source: Postbank).
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ING also announces maintenance work
However, Postbank is not alone in this major service outage. ING Germany has already announced major maintenance work for the coming weekend. Internet banking and app banking should not be available for 15 hours.